Privacy Policy

1. Introduction

Reaudit, Inc. ("Reaudit," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI search visibility platform and related services (collectively, the "Services").

Company Information:
Reaudit, Inc.
4 Adelfon Giannidi, Moschato, Attica, Greece
Email: [email protected]
Phone: +30 697 330 5186

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, company name, phone number
• Profile Information: Job title, industry, company size, preferences
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Content Data: Website URLs, content you submit for analysis, prompts, queries, and optimization requests
• Communications: Messages, feedback, support requests, and survey responses

2.2 Information Collected Automatically

• Usage Data: Pages viewed, features used, time spent, click patterns, search queries
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Session data, preferences, analytics data (see Cookie Policy)
• Performance Data: Error logs, crash reports, system performance metrics

2.3 Information from Third Parties

• AI Platform Data: Rankings, citations, and mentions from ChatGPT, Claude, Perplexity, Gemini, and other AI search engines
• Website Analytics: Data from your connected websites and platforms
• Integration Data: Information from WordPress, Webflow, Wix, and other connected services
• Authentication Services: Profile information from OAuth providers (Google, GitHub, etc.)

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Provide, maintain, and improve our AI visibility tracking and optimization services
• AI Analysis: Monitor your brand presence across AI search platforms and generate insights
• Content Optimization: Analyze and optimize your content for AI discoverability
• Analytics & Reporting: Generate reports, dashboards, and performance metrics
• Account Management: Create and manage your account, authenticate users, process payments
• Communication: Send service updates, notifications, marketing communications (with consent)
• Customer Support: Respond to inquiries, troubleshoot issues, provide technical assistance
• Security: Detect fraud, prevent abuse, ensure platform security
• Legal Compliance: Comply with legal obligations, enforce terms, protect rights
• Research & Development: Improve algorithms, develop new features, conduct analytics

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

• Contract Performance: Processing necessary to provide our Services
• Legitimate Interests: Improving services, security, analytics (balanced against your rights)
• Consent: Marketing communications, optional features, cookies
• Legal Obligations: Compliance with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Cloud hosting providers (AWS, Google Cloud, etc.)
• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics, Mixpanel)
• Email service providers (SendGrid, Mailchimp)
• Customer support tools (Intercom, Zendesk)

5.2 AI Platform Partners

We interact with AI search platforms (ChatGPT, Claude, Perplexity, Gemini) to monitor your brand visibility. We only share necessary information to perform these services.

5.3 Business Transfers

In connection with mergers, acquisitions, or sale of assets, your information may be transferred to the acquiring entity.

5.4 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, safety, or property.

5.5 With Your Consent

We may share information with third parties when you explicitly consent.

6. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations:

• Account Data: Retained while your account is active and for 90 days after deletion
• Usage Data: Retained for up to 2 years for analytics and service improvement
• Financial Records: Retained for 7 years as required by law
• Marketing Data: Retained until you unsubscribe or request deletion
• Legal Records: Retained as required by applicable laws

7. Your Rights and Choices

7.1 Access and Portability

You can access and export your data through your account dashboard or by contacting us at [email protected].

7.2 Correction and Deletion

You can update your information in your account settings or request deletion by contacting us.

7.3 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" or updating your preferences.

7.4 Cookies

You can control cookies through your browser settings. See our Cookie Policy for details.

7.5 GDPR Rights (EEA Users)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

7.6 CCPA Rights (California Users)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising rights

8. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: TLS/SSL encryption for data in transit, AES-256 encryption for data at rest
• Access Controls: Role-based access, multi-factor authentication, principle of least privilege
• Infrastructure Security: Secure cloud hosting, firewalls, intrusion detection
• Regular Audits: Security assessments, penetration testing, vulnerability scanning
• Employee Training: Security awareness training, confidentiality agreements
• Incident Response: 24/7 monitoring, incident response plan, breach notification procedures

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Privacy Shield certification (where applicable)
• Your explicit consent for specific transfers

10. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes
• Requiring acceptance for material changes affecting your rights

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us:

14. Specific Tracking Disclosures

We track and analyze the following data comprehensively:

• All user interactions with our platform (clicks, views, searches)
• AI search engine rankings and citations for your brand
• Website performance and optimization metrics
• Content engagement and effectiveness data
• Competitor analysis and market intelligence
• User behavior patterns and preferences
• System performance and error logs
• API usage and integration data

This comprehensive tracking enables us to provide accurate AI visibility insights, optimize your content, and continuously improve our services.